Refund & Cancellation Policy
At Big Time Ridez Exotic & Luxury Rentals, we value your business and strive to provide a transparent and hassle-free rental experience. Please review our Refund & Cancellation Policy carefully before completing your reservation.
Standard Cancellations
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Cancellations must be made at least 72 hours prior to your scheduled reservation date to qualify for a full refund.
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Cancellations made within 72 hours of the reservation date are non-refundable.
Holiday Cancellations
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For rentals scheduled during major holidays or holiday weekends, cancellations must be made at least 7 days (1 week) in advance to qualify for a full refund.
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Cancellations made within 7 days of a holiday rental date are non-refundable.
No-Shows & Early Returns
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No-shows (failure to pick up the vehicle) and early returns (returning before the agreed time) are not eligible for any refund or credit.
Company-Initiated Cancellations
If Big Time Ridez must cancel a reservation due to safety concerns, mechanical issues, or vehicle unavailability, you will be offered one of the following options:
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A full refund, or
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A comparable replacement vehicle at no additional cost (subject to availability).
Important Notes
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All refunds will be processed back to the original payment method. Please allow 5–10 business days for the transaction to appear, depending on your bank or payment provider.
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Refunds and cancellations are subject to the rental agreement terms signed at the time of booking.
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Big Time Ridez reserves the right to refuse refunds outside the stated policy.
Contact Us
For refund and cancellation requests, please contact us directly:
📧 Email: info@BigTimeRidez.com
📞 Call: +1 714-406-1177
📱 Text/WhatsApp: +1 949-572-1822